Refunds and Returns Policy
Effective Date: September 4, 2024
At GamerVisionShield.com, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.
1. Eligibility for Returns
1.1. Return Window: You have 14 days from the date of delivery to initiate a return.
1.2. Product Condition: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Products that have been worn, damaged, or altered in any way are not eligible for a return.
1.3. Proof of Purchase: A valid receipt or proof of purchase is required to process your return.
2. How to Initiate a Return
2.1. Contact Us: To initiate a return, please contact our customer support team at [email protected]. Provide your order number, details of the product you wish to return, and the reason for the return.
2.2. Return Authorization: Once we receive your request, we will review it and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the product. Returns without a RAN will not be accepted.
2.3. Shipping the Product: You will be responsible for the cost of shipping the returned product to our address:
Asis Rodrigues
B-12 Sapana Heritage, Monte Hill Road, Margao, Goa, India.
Please ensure that the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Return Processing
3.1. Inspection: Once your return is received and inspected, we will notify you via email. We will inform you of the approval or rejection of your refund based on the condition of the returned product.
3.2. Refund Approval: If your return is approved, we will process your refund within 14 days. The refund will be applied to your original method of payment. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
3.3. Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
4. Non-Refundable Items
4.1. Final Sale Items: Products marked as “Final Sale” are not eligible for returns or refunds.
4.2. Gift Cards: Gift cards purchased from GamerVisionShield.com are non-refundable.
5. Exchange Policy
5.1. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at [email protected] within 7 days of receiving the product. We will provide instructions on how to proceed with the exchange.
6. Return Shipping Costs
6.1. Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
6.2. Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.
7. Damaged or Defective Products
7.1. Reporting Issues: If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receiving the product. Provide your order number, a description of the issue, and photos of the damage or defect.
7.2. Resolution: We will assess the situation and, if necessary, arrange for a replacement or a full refund, including any shipping costs.
8. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us:
Email: [email protected]
Address:
Asis Rodrigues
B-12 Sapana Heritage, Monte Hill Road, Margao, Goa, India